Acumatica Senior Support Analyst
Hanover, MD
Availability:
Work Status:
2 weeks
Perm Resident
Willing to Travel:
Yes
Work Preference:
Remote
Summary
Acumatica Senior Support Analyst with 10 years of experience and 17 years in IT, offering expertise in support, troubleshooting, customization, documentation, and system upgrades.
Consulting Experience
10 years of experience as an Acumatica Senior Support Analyst
17 years of total experience in the IT field
Proficient in providing Acumatica support and troubleshooting
Expertise in resolving Acumatica software issues and user inquiries
Skilled in Acumatica system configuration and customization
Knowledgeable in Acumatica ERP modules and functionalities
Experienced in documenting and tracking support cases
Capable of conducting Acumatica software upgrades and patches
Proficient in Acumatica report generation and customization
Strong understanding of business processes related to Acumatica
Ability to collaborate with cross-functional teams and clients for issue resolution
Familiar with Acumatica security and access controls
Competent in training and mentoring junior support staff
Skilled in analyzing and reporting on Acumatica system performance metrics
Capable of providing remote and on-site support for Acumatica users
Previous Clients
Jordache, New York
2021 - Present
Acumatica Senior Support Analyst
TBWA Worldwide, New York
2020 - 2023
Acumatica Consultant
Michael Page, New York
2018 - 2020
Acumatica Consultant
Iowa State University, Iowa
2016 - 2018
Support Specialist
Technical Skills
Acumatica support and troubleshooting
System configuration and customization
Acumatica ERP modules and functionalities
Support case documentation and tracking
Software upgrades and patches
Report generation and customization
Business process understanding
Security and access controls in Acumatica
Education
Jadavpur University, Kolkata, India
Master of Science in Computer Science
