Infor CRM Senior Support Analyst
Green Bay, WI
Availability:
Work Status:
Immediate
US Citizen
Willing to Travel:
Yes
Work Preference:
Remote
Summary
10 years of Infor CRM experience and 17 years in IT, excels in support, troubleshooting, training, customization, data management, report creation, and system upgrades as a Support Specialist.
Consulting Experience
10 years of Infor CRM experience.
17 years of total IT experience.
Proficient in Infor CRM support and analysis.
Expertise in troubleshooting and problem resolution.
Skilled in user training and documentation.
Experience with Infor CRM customization and configuration.
Proficient in data migration and integration within Infor CRM.
Knowledge of Infor CRM database maintenance.
Capable of creating and updating reports in Infor CRM.
Experienced in managing system upgrades and patches.
Familiarity with Infor CRM best practices.
Previous roles as a Support Specialist.
Effective communication and client interaction skills.
Strong problem-solving and analytical abilities.
Knowledge of CRM processes and industry standards.
Previous Clients
Harbor Freight Tools, California
2021 - Present
Infor CRM Senior Support Analyst
HTC Global Services, Michigan
2020 - 2021
Infor CRM Consultant
Bose, Massachusetts
2018 - 2020
Infor Consultant
CMCSS Schools, Tennessee
2017 - 2018
Support Specialist
Technical Skills
Infor CRM
Troubleshooting
User Training
Data Migration
Report Creation
Database Maintenance
System Upgrades
CRM Industry Knowledge
Education
University of Central Florida
Master of Science in Software Engineering
