SAP SuccessFactors Support Specialist
Columbia, MD
Availability:
Work Status:
Immediate
US Citizen
Willing to Travel:
Yes
Work Preference:
Remote
Summary
Experienced SAP SuccessFactors Support Specialist with 5 years in HR systems, 12 years in IT. Proficient in support, troubleshooting, and HR processes. Strong in communication and data analysis.
Consulting Experience
5 years of SAP SuccessFactors experience
12 years of total experience in the IT field
Proficient in SAP SuccessFactors support and maintenance
Extensive knowledge of SAP SuccessFactors modules and functionalities
Experience in troubleshooting and resolving SAP SuccessFactors issues
Strong understanding of HR processes and practices
Ability to provide technical guidance and support to end-users
Skilled in analyzing and optimizing SAP SuccessFactors configurations
Familiar with SAP SuccessFactors upgrades and migrations
Capable of creating and maintaining documentation for support processes
Proficient in SAP SuccessFactors reporting and data analysis
Effective communication skills for collaborating with cross-functional teams
Experience in handling user inquiries and resolving tickets
Knowledge of SAP SuccessFactors security and access controls
Ability to train and onboard new users to SAP SuccessFactors platform
Previous Clients
UW-Madison, Wisconsin
2021 - Present
SAP SuccessFactors Support Specialist
TGI Fridays, Texas
2020 - 2023
SAP SuccessFactors Consultant
J.M. Smucker, Ohio
2018 - 2020
SAP Consultant
Clear Creek Independent School District, Texas
2016 - 2018
Support Specialist
Technical Skills
SAP SuccessFactors Module Expertise
Troubleshooting and Issue Resolution
HR Process Knowledge
Technical Documentation
Data Analysis
Communication Skills
User Training and Onboarding
SAP SuccessFactors Security and Access Controls
Education
UW-Madison
Bachelor of Science in Computer Engineering
