Oracle CRM Senior Support Analyst
Redwood City, CA
Availability:
Work Status:
2 weeks
US Citizen
Willing to Travel:
Yes
Work Preference:
Remote
Summary
Oracle CRM Senior Support Analyst with 10 years of Oracle CRM experience and 17 years in IT. Skilled in support, customization, data management, troubleshooting, and CRM processes.
Consulting Experience
10 years of experience in Oracle CRM
17 years of overall IT experience
Proficient in Oracle CRM support and analysis
Extensive knowledge of Oracle CRM customization and configuration
Skilled in resolving complex CRM issues and providing technical support
Expertise in data management and data quality in Oracle CRM
Proficient in creating custom objects, workflows, and reports
Strong understanding of CRM processes and workflows in Oracle CRM
Ability to troubleshoot and resolve technical issues in Oracle CRM
Experience in user training and support for Oracle CRM
Familiarity with CRM best practices and industry standards
Detail-oriented with a focus on data accuracy and system reliability
Proven track record as a Support Specialist in IT projects
Excellent communication and collaboration skills
Analytical problem solver in complex Oracle CRM support scenarios.
Previous Clients
ALDI USA, Illinois
2023 - Present
Oracle CRM Senior Support Analyst
Defense Finance and Accounting Service, Indiana
2021 - 2022
Oracle CRM Consultant
MSC Industrial Supply, New York
2020 - 2021
Oracle Consultant
SIRVA Worldwide, Illinois
2019 - 2020
Support Specialist
Technical Skills
Oracle CRM support and analysis
Customization and configuration
Data management and data quality
Custom objects and workflows creation
Troubleshooting and issue resolution
CRM processes and workflows
User training and support
Familiarity with CRM best practices
Education
Washington University School of Medicine in St. Louis
Master of Science in Software Engineering
